Manorcare Health Services-Gig Harbor

The reviews for the senior living facility present a mixed picture, with some residents and staff members expressing satisfaction with the care and services provided, while others raise significant concerns.

• Several reviews highlight concerns about the quality of meals, with descriptions of inadequate and unappetizing food options, leading some residents to order meals from outside the facility.
• Staffing issues are a recurring theme, with reports of being short-staffed affecting the quality of care. Some staff members feel overwhelmed by the workload, impacting their ability to provide adequate care to residents.
• Management practices have been criticized, with some staff members feeling unsupported and threatened, which contributes to a negative working environment.
• However, there are positive reviews as well, with some residents and their families praising the care and attention they received. Specific staff members are mentioned for their kindness, professionalism, and dedication to residents' well-being.
• Therapy and rehabilitation services receive positive feedback, with residents noting improvements in their health and mobility during their stay.
• Communication and administrative issues are mentioned, including concerns about billing practices and the handling of prescriptions.
• Despite the criticisms, some residents express overall satisfaction with their experience, highlighting the compassionate care provided by nurses, CNAs, and other staff members.
• One resident specifically calls out the need for improvement in the food program, indicating that while the kitchen staff does their best, the quality of meals is a corporate issue that needs addressing.

In summary, while there are areas of concern that need attention, particularly regarding staffing, management practices, and food quality, there are also aspects of care and service that are appreciated by residents and their families.