Manorcare Health Services-Citrus Heights

Reviews of the facility have been mixed, with several concerns raised by family members regarding the care and professionalism of the staff. One review mentioned a stepfather being released without adequate home support, leading to a decline in his condition. Another highlighted unprofessional behavior and billing issues, suggesting the facility should be avoided. Positive experiences were also shared, including praise for the physical therapy team and specific staff members who were described as kind, caring, and professional.

Several reviewers expressed serious concerns about neglect, including instances where residents were left without basic care such as showers, medication, and assistance with mobility. Complaints about the facility's cleanliness, food quality, and responsiveness to residents' needs were common. One reviewer noted a positive change in their quality of life after a stay, attributing it to the care received at the facility.

However, the majority of reviews criticized the facility for inadequate staffing, lack of compassion, and failure to follow doctor's orders, leading to negative outcomes for some residents. The administration was described as rude, and there were reports of residents being left in unsanitary conditions. One family had to remove their loved one from the facility due to these issues.

Despite a few positive comments about certain staff members and the care provided to some residents, the overall sentiment suggests a need for improvement in staff behavior, facility management, and the quality of care provided.