Manorcare At Lely Palms

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the care and environment. Negative reviews highlight serious concerns such as unsanitary conditions, lack of communication, inadequate care, and safety issues. One reviewer detailed a distressing experience involving overflow from toilets and acquiring pneumonia due to the conditions. Others mentioned the lack of consistent physical therapy, poor communication between departments, and instances where loved ones were not properly cared for or monitored, leading to injuries.

Conversely, several reviews offer a starkly different perspective, commending the staff for their dedication and the quality of care provided. Positive comments mention the cleanliness of the facility, the attentiveness and professionalism of the nursing staff, and the effectiveness of the therapy services. Some reviewers specifically appreciated the efforts of the administrative and nursing staff, highlighting their commitment to patient safety and comfort.

There are also mentions of the facility's physical condition, with one review noting the need for updates and expressing concern over the declining quality of food and amenities. Another review, however, praises the renovations done to the apartments.

Overall, the reviews suggest a polarized experience, with some residents and their families having a very positive experience, while others faced significant challenges and recommend seeking alternative care options.