Manhattanville Health Care Center

Negative Reviews:

• Patients subjected to poor conditions due to staff laziness, including not cleaning and leaving food trash all day.
• Facility described as unprofessional with poor phone etiquette.
• Complaints about the rehab department and activity director's behavior.
• Issues with personal belongings disappearing after a resident's passing.
• Reports of the facility being understaffed, especially nurses in the evenings.
• Unsettling work environment with claims of racism and discomfort among staff.
• Concerns about patient supervision and safety, with reports of housekeeping staff entering rooms without permission.
• Problems with medication availability upon admission.
• Difficulty in reaching residents or staff at the nurses' station.

Positive Reviews:

• Some staff members, particularly in the activity department, described as caring and professional.
• Administration, nursing, and rehab staff praised for working well together.
• Facility cleanliness and daily activities for residents highlighted.
• Positive feedback on the rehabilitation center's staff and their communication with families.
• Rehab department commended for timely therapy sessions.
• Short-term rehabilitation services and facility cleanliness received positive mentions.
• High praise for the physical therapy department from a resident recovering from knee surgery.
• Overall positive experience visiting the site as a tech.
• Staff attentiveness and friendliness noted, with recommendations for choosing the facility for rehab needs.

Mixed Reviews:

• Some reviews indicate a decline in quality over time.
• Food quality and staff behavior received both positive and negative comments.