Malta Residence

Summary of Reviews:

• Several reviews strongly advise against placing loved ones in this facility, citing concerns over care quality and management practices.
• One review describes the facility as older, with a nursing home feel, but notes the staff as helpful and friendly. However, amenities are described as basic.
• Positive comments include appreciation for the caring staff, the sense of community, and the facility allowing pets. Some residents have had good experiences with the care provided.
• Concerns were raised about the memory care section feeling institutionalized and a high turnover of administrators. There were also serious allegations of neglect and poor management, especially in handling emergencies and dietary needs.
• One reviewer praised the facility for making a significant effort to accommodate their sister's urgent admission, highlighting the staff's understanding and proactive approach.
• Contrasting experiences were shared about the assisted living versus the enhanced or memory care services, with some suggesting that the quality of care diminishes for residents requiring more intensive support.
• Issues mentioned include inadequate staffing, lack of compassion, and a failure to maintain a safe environment for the most vulnerable residents.
• Some families have observed a decline in their loved ones' health and well-being due to what they perceive as neglect and have chosen to relocate them for better care.

Conclusion: Reviews of this senior living facility are mixed, with some residents and their families expressing satisfaction, particularly with the assisted living services, while others raise serious concerns about the quality of care, especially in the memory care and enhanced care sections. Prospective residents and their families are advised to thoroughly evaluate the facility to ensure it meets their needs and expectations.