Magnolia Square Nursing And Rehab

Negative Reviews:

• Residents' needs, such as daily bandage changes and meals, are often neglected, with staff described as subpar.
• Communication with families is poor, including not informing them of hospital transfers.
• COVID-19 protocols and safety measures, like mask-wearing and proper sanitation, are reportedly ignored, leading to infections.
• Facility accused of not providing promised care, with instances of verbal assault, theft, and neglect mentioned.
• Complaints about rude staff, lack of recreational activities, and inadequate staffing levels affecting care quality.
• Allegations of fraudulent documentation, unstable administration, and insufficient supplies.
• Some residents reportedly received inadequate nutrition and medical attention, leading to hospital admissions and weight loss.

Positive Reviews:

• A former employee praises the facility for its family-oriented atmosphere and quality care, even during COVID-19.
• Some family members noted attentive and respectful staff, particularly in the PT and OT departments.
• Individuals highlight the facility's excellence and the mostly excellent staff, despite some issues with attention to individual needs.
• New employees express satisfaction with their roles and the positive interactions between staff and residents.

Mixed Reviews:

• While some reviews commend the care and staff, others strongly criticize the facility for neglect, poor management, and unsafe practices.
• There are reports of both positive and negative interactions with the staff, ranging from professional and caring to rude and neglectful.