Magnolia Springs Florence

Positive Experiences and Staff Praise:

• Visitors and families have had wonderful experiences visiting their loved ones, noting the courteousness and hospitality.
• Staff across various roles, from executive directors to caregivers and maintenance, are praised for their exceptional service, friendliness, and professionalism.
• Specific staff members have been highlighted for their helpfulness and kindness towards residents and visitors.
• The transition for new residents is made easy and comfortable by the staff, with clear communication about options and pricing.

Facility and Activities:

• The facility is described as clean, beautifully designed, and well-maintained, with gorgeous and cheerful environments.
• There are lots of activities available to keep residents engaged and social.
• The memory care unit receives special mention for its excellent grounds, facility, and food.

Resident Satisfaction:

• Residents express contentment with their living situation, enjoying the food selection and quality, and feeling at home.
• The staff's commitment to the residents' experience is highlighted as a key feature of satisfaction.

Areas for Improvement:

• Some visitors experienced minor inconveniences with the sign-in/out kiosk system.

Overall Impression:

• Magnolia Springs is highly recommended by families and visitors for its top-notch staff, clean and engaging environment, and the positive impact on residents' lives.
• Even those who chose not to stay due to personal preferences left with a high regard for the facility's customer service and atmosphere.