Magnolia Manor - Greenwood

Positive Experiences:

• One individual reported significant improvement in mobility after receiving physical and occupational therapy, praising the kind and caring staff.
• Another review highlighted a very well-trained and friendly staff and environment.
• The Mothers Day Tea event was described as very nice, indicating efforts to engage residents in activities.
• Some reviews noted that staff is friendly, helpful, and always available to speak to, making loved ones comfortable.
• A review mentioned it as a wonderful place to work, with helpful coworkers focused on what's best for the residents.

Negative Experiences:

• Several reviews criticized the facility for bad odors and not having enough staff to adequately care for residents.
• There were serious allegations of abuse, neglect, undernourishment, and theft, with one reviewer calling for the facility to be shut down.
• Concerns were raised about the facility's cleanliness, mentioning smells like urine and the presence of roaches.
• One individual reported a lack of proper therapy and attention for their sister with cancer, highlighting understaffing issues.
• A former employee complained about being scheduled and then canceled last minute without pay, accusing the facility of unpaid labor practices.
• Another review expressed disappointment in the facility's decline over time, noting it used to be clean and well-regarded.
• There were complaints about the conditions of the rooms and missing personal items upon discharge.

Mixed Experiences:

• One review expressed a desire to hear more about the facility from others, indicating uncertainty about the quality of care.
• Another review mentioned good management starts at the top, suggesting that the facility's issues could stem from leadership.