Magnolia by the Lakes

Magnolia has received mixed reviews from family members of residents. Some highlight the caring staff, good food, and the sense of community their loved ones experience, describing it as a wonderful place with attentive teams and seamless cooperation. The facility is praised for its beautiful views and for being an amazing community that genuinely cares about its residents, making difficult transitions easier and ensuring residents have plenty to keep them busy and happy.

However, there are significant concerns raised by others. These include alarming experiences with the facility's management, particularly with the owner's defensive attitude during contract discussions, which led to decisions against moving loved ones into Magnolia. There are also reports of pending lawsuits, unverified licensing, and negative interactions with the owner, described by some as lacking compassion and understanding of residents' needs. Concerns about the facility's handling of sensitive situations, such as the immediate clearance of a deceased resident's apartment, have been particularly distressing for families. Additionally, there are complaints about the facility being short-staffed, disrespectful treatment by certain staff members, and a focus on profit over resident care, including extra charges for services and inadequate responses to emergencies.

One review specifically criticizes the handling of a resident with dementia, detailing a lack of proper care and security, and accusing the facility of being a scam. Another defends the facility's background check processes for potential employees, arguing it protects residents from potential harm.

Overall, while some families have had positive experiences, others urge caution, suggesting potential residents and their families thoroughly research and consider other options before choosing Magnolia.