Madison Tower

Positive Reviews:

• Updates and upgrades are currently being made throughout the facility, enhancing the overall campus.
• Staff, particularly during tours, are described as kind, patient, and thoroughly informative, showing a genuine interest in the well-being of tenants.
• Many find the apartments and the senior living environment to be nice and welcoming, with a good atmosphere for residents and their families.
• Efforts to accommodate residents in a timely manner, especially in time-sensitive situations, have been appreciated, along with the availability of great services for seniors.

Negative Reviews:

• Some residents express a desire for balconies and more open activity rooms, including libraries, craft rooms, and exercise facilities.
• There have been complaints about the smell of cigarette smoke in non-smoking areas, affecting the living experience for some.
• Customer service issues have been noted, including difficulty in getting responses to inquiries and rude behavior from some staff members.
• A few reviews describe the environment as unsatisfactory, using terms like "dump" and "ghetto-like," and mention problems with organization and stock levels.

Mixed Feedback:

• While many reviews highlight the pleasant living conditions and helpful staff, others point out areas needing improvement, such as customer service and facility maintenance.
• The community seems to be undergoing changes, which may address some of the concerns raised by residents and visitors.