Madison Avenue House

Reviews for Bainbridge Senior Living's Madison House and related facilities highlight a range of experiences, with many expressing deep appreciation for the care, attention, and environment provided to their loved ones. Caregivers, med-techs, and staff are frequently praised for their kindness, professionalism, and dedication to maintaining clean, welcoming, and engaging living spaces. The variety and quality of food, along with a full calendar of activities and events, are also noted positively.

Several reviewers mention the effective communication and cooperation between staff and families, especially in relation to health care coordination and during the challenging times of the pandemic. The efforts to keep residents safe, informed, and connected with their families during COVID-19 have been particularly appreciated.

Experiences of staff, from servers to volunteer health care providers, reflect a respectful and caring workplace culture, with attention to health and safety protocols. The leadership's hands-on approach and attention to detail in operational aspects, including during the vaccine initiative, are commended.

However, not all reviews are positive. Some concerns were raised about unexpected cost increases due to added services without consultation, minimal communication with families, and dissatisfaction with the level of attention provided to a resident. Additionally, one individual expressed personal dissatisfaction with the social environment and quality of food, indicating that the facility might not suit everyone's preferences.

Overall, the majority of reviews reflect a strong sense of community, care, and support provided by the staff at Madison House and related facilities, making it a recommended choice for many families seeking senior living options. Yet, as with any service, experiences can vary, and it's important for prospective residents and their families to consider their specific needs and preferences.