Madison At The Range

Reviews for the senior living facility present a mixed picture, with some expressing significant dissatisfaction and others praising the care and environment.

• Several reviewers criticize the facility for poor management, lack of cleanliness, and inadequate care, suggesting that the facility prioritizes profit over resident well-being. Concerns include rapid and seemingly unjustified transfers to memory care, poor food quality and variety, and a lack of proper communication and accountability from the staff.
• On the other hand, numerous reviews highlight positive experiences, praising the caring and professional staff, the beautiful and clean facility, and the loving treatment of residents. Some reviews specifically commend the facility for its handling of the COVID-19 pandemic, noting efforts to keep residents safe and maintain family connections through technology.
• There are also mentions of high staff turnover and a lack of proper training, particularly in memory care, which contrasts with marketing promises. A previous employee expresses dissatisfaction with their treatment and workload, indicating management issues.
• Positive reviews often come from staff members and volunteers who express love for their jobs and the residents, describing the facility as a sweet home and a wonderful place to work.
• Family members of residents in memory care share gratitude for the attentive and loving care their loved ones receive, appreciating the efforts to keep them engaged and connected with their families during challenging times.

In summary, while there are serious concerns raised by some reviewers regarding care quality and management practices, there are also numerous accounts of positive experiences, particularly highlighting the staff's dedication and the facility's efforts to create a welcoming and safe environment for its residents.