Madison At Clermont

The Madison has received a variety of reviews from family members of residents, employees, healthcare vendors, and senior advocates. Many highlight the attentive and compassionate care provided by the staff, including the Executive Director and Sales Manager, who are praised for their understanding, caring nature, and dedication to meeting residents' needs. The care team is noted for treating residents with compassion, especially those with special needs such as aphasia.

Visitors and volunteers frequently commend the facility for its warm and inviting atmosphere, with residents appearing happy and engaged. Third-party healthcare vendors and employees describe the community as wonderful and attentive, where residents' needs are prioritized. The teamwork among staff is emphasized as a key strength, contributing to the positive environment.

However, some reviews express concerns about staffing levels, suggesting that the facility is understaffed, leading to high turnover among nurses, med techs, and aides. These reviews indicate that the care staff, despite their hard work and dedication, faces challenges in meeting all residents' needs due to being overworked and underpaid. Concerns about management's responsiveness to these issues and the impact on resident care and safety are also mentioned.

Despite these concerns, many reviewers recommend the Madison, particularly praising the staff's efforts to maintain a high level of care and engagement through creative activities and events, even during challenging times like the COVID-19 pandemic. The facility's recent remodeling and the warm atmosphere of the memory care area are also highlighted as positive aspects.

In summary, while the Madison receives praise for its caring staff, welcoming environment, and resident engagement, some reviews call for improvements in staffing levels and management responsiveness to ensure the highest quality of care for all residents.