Macarthur Hills

MacArthur Hills Senior Living has received a mix of reviews from residents, their families, and staff. Many have praised the facility for its excellent care, compassion, and dedication, highlighting the clean and well-maintained environment, good food, and a variety of activities that enhance daily life. Residents and their families have expressed satisfaction with the social interaction, fun activities, and the caring and efficient staff, making it feel like home. The community has been described as wonderful, with great staff and hard workers who are accommodating and kind.

However, there have been concerns regarding communication, especially about COVID-19 lockdowns, and some have experienced difficulties in getting in touch with the management or having calls returned. A few reviews have criticized the management since the change to Senior Lifestyle, mentioning issues such as neglect, abuse, and a lack of safety for memory care residents. Concerns about cleanliness, medication schedules, and overall care quality were also noted, alongside dissatisfaction with the management's responsiveness to concerns.

Despite these criticisms, many reviews have focused on the positive aspects of living or working at MacArthur Hills, including the seamless transition for new residents, the professional and helpful staff, and the sense of community. The facility has been recommended for its excellent staff, good food, and the variety of activities provided. Some employees have even described it as one of the best places to work, with management being accommodating regarding schedules.

In summary, while MacArthur Hills Senior Living has been highly praised for its environment, staff, and the care provided, there have been notable concerns regarding management and communication issues, particularly after the change in ownership. Prospective residents and their families are encouraged to consider both the positive feedback and the criticisms when making a decision.