Lydia Health Care

Positive Feedback:

• Communication was highlighted as helpful, with team members walking clients through the entire process.
• Staff members, including Joe and Merill, were praised for their attentiveness, caring nature, and going above and beyond for patients' needs.
• The facility was described as clean, and efforts to help residents with mental illness and provide them with jobs were appreciated.
• New self-help groups such as AA and NA have been introduced, indicating positive changes.

Negative Feedback:

• There were serious allegations of assault within the facility, with claims of inadequate response from the staff and administration.
• Former employees criticized the facility for unsafe working conditions, unethical practices, and risk to professional licenses.
• Some staff members were described as rude and unprofessional, with specific complaints about the front desk and nursing staff.
• Concerns were raised about cleanliness, theft, slow medical service, and overall care quality.
• There were reports of unprofessional behavior, including staff drinking on the job and mismanagement of funds.

Mixed Feedback:

• While some reviews praised individual staff members for their dedication and care, others criticized the leadership and overall facility management.
• The facility's response to incidents and complaints was a point of contention, with some defending staff actions while others highlighted systemic issues.