Lotus Villa And Memory Care

Positive Reviews:

• Lotus Memory Care has been praised for its caring and welcoming staff, providing focused and consistent care for residents.
• Some caregivers and staff members are highlighted for their hard work and dedication, even during challenging times like the Covid pandemic.
• The facility is described as clean, bright, with pleasant private rooms, some overlooking a grassy patio area.
• New management has been noted for making significant improvements, with calls for more activities for residents to enhance their mental and emotional health.
• Professional and friendly assistance provided to individuals inquiring about homecare living options.

Negative Reviews:

• Several accounts of poor care, including minimal attention beyond medication distribution and a lack of basic hygiene practices like teeth brushing.
• Reports of unprofessional behavior among staff, including inappropriate relationships and neglect of duties.
• Complaints about the facility being understaffed, leading to overworked employees and insufficient supplies for resident care.
• Issues with management, including unaddressed complaints, retaliatory behavior, and lack of proper training for staff.
• Concerns over the safety and organization of the medication room, with reports of residents accessing it unsupervised.
• Instances of residents receiving incorrect medications or experiencing delays in receiving necessary medication.

Mixed Reviews:

• While some reviews highlight the cleanliness and modern amenities of the facility, others point out a lack of compassionate care and consideration for the emotional health and dignity of residents.
• Management's response to family concerns and complaints has been criticized, with suggestions for families to keep a close watch on their loved ones and maintain records of all communications.