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Los Altos Sub-Acute And Rehabilitation Center

809 Fremont Avenue, Los Altos, CA 94024

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(650) 941-5255

Estimated Pricing

Studio
Estimated $9,086

Price Comparison

  • Average City Price: $9,033
  • Average State Price: $7,474
  • Average National Price: $7,508


  • Los Altos Sub-Acute And Rehabilitation Center Description

    Los Altos Sub-Acute And Rehabilitation Center is a community that offers nursing care, skilled nursing and rehabilitation and is about 2.1 miles outside Mountain View, California and is part of the Covenant Care network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 4.7 out of 10 making it the 3rd highest rated community in the city out of 3 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Los Altos

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Los Altos


    Community Reviews

    4.6
    Los Altos Sub-Acute And Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 88 reviews across the web

    Ranking

  • Ranking in City: 3 out of 3 communities in Los Altos
  • Ranking in State: 3552 out of 3640 communities in CA
  • Food and Dining D

    Activities A

    Facility and Grounds B

    Care B

    Staff B

    Cleanliness B


    Employee Reviews

    6.1
    Covenant Care
    Based on My Caring Plan's proprietary scoring, including 422 reviews across the web

    The following insights are from employees that work in California

    Employee Pay B

    Employee Staff B

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • Many reviewers express extreme dissatisfaction with the response times to call buttons, describing waits of 45 minutes to over an hour as "totally unacceptable".
    • Staff, including hospital and nursing staff, are frequently described as unhelpful, lacking compassion, and unresponsive to patient needs and complaints.
    • Several reviews strongly advise against sending loved ones to the facility, citing poor patient care, inadequate physical therapy support, and serious concerns over food quality and dietary management.
    • Concerns are raised about the facility's cleanliness, with reports of rooms not being properly sanitized and personal items from previous patients being left behind.
    • Management and leadership are criticized for prioritizing profit over patient care, with specific calls for the replacement of certain leadership figures due to perceived negligence and favoritism.
    • Some positive experiences are noted, particularly regarding the therapy, dietary accommodations, and activities provided, as well as the kindness of some staff members.
    • Legal issues and negligence are mentioned, including a case where the facility was found liable for damages related to the loss of a resident's dentures, highlighting ongoing legal disputes and dissatisfaction with the facility's handling of the situation.

    Overall, the reviews paint a picture of a facility struggling with significant issues in patient care, staff responsiveness, and management practices, though some positive aspects are noted by a minority of reviewers.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Los Altos Sub-Acute And Rehabilitation Center Videos


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    Health

    Physical therapy

    Occupational therapy

    Speech and pulmonary rehab therapy

    Cardiac Recovery

    Congestive Heart Failure (CHF) Program

    Continence Improvement Program


    Services

    24 hour supervision

    Skilled nursing

    Social worker


    Activities

    Engaging activity program 7 days a week

    Planned activities and outings

    Bingo

    Movies

    Music entertainment

    Recreational programming


    Community Amenities

    On site beauty/barber shop

    2 beautiful outdoor patios

    Private sitting room

    Gym

    Rehabilitation center

    Satellite service with over 30 channels offered


    Room Amenities

    Electric beds

    Phone-ready rooms

    Wi-Fi services

    Private Rooms

    Flat screen TV’s

    Call system in every room


    Dining

    Three home-cooked meals a day

    Private dining room


    Transportation

    Transportation for local professional appointments and social activities

    Shuttle service offered to doctors’ appointments

    Valet parking



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 4
    Quality measure rating: 4
    Long-term quality measure rating: 4
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: Dec. 31, 1971
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 152
    Total current residents: 132
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 10
    Number of substantiated complaints: 12
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $35400


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-03-15 2022-03-18 D Construction Deficiencies Use approved construction type or materials.
    2022-03-15 2022-03-18 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-03-15 2022-03-18 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2022-03-15 2022-03-18 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-03-15 2022-03-18 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2022-03-15 2022-03-18 E Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the use of electrical equipment.
    2022-03-15 2022-03-18 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2020-01-07 2020-01-30 D Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2020-01-07 2020-01-30 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2020-01-07 2020-01-30 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-01-07 2020-01-30 D Smoke Deficiencies Provide properly protected cooking facilities.
    2020-01-07 2020-01-30 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-01-07 2020-01-30 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2020-01-07 2020-01-30 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2020-01-07 2020-01-30 D Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2020-01-07 2020-01-30 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-01-10 2019-02-01 D Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2019-01-10 2019-02-01 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-01-10 2019-02-01 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-01-10 2019-02-01 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2019-01-10 2019-02-01 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-01-10 2019-02-01 E Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2019-01-10 2019-02-01 D Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper usage of power strips and extension cords.
    2019-01-10 2019-02-01 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-02 2023-03-15 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-01-09 2023-02-03 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-01-09 2023-02-03 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-09-23 2022-10-16 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-08-10 2022-08-23 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-03-15 2022-04-14 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-03-15 2022-04-14 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-03-15 2022-04-14 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-03-15 2022-04-14 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-15 2022-04-14 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-03-15 2022-04-14 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-03-15 2022-04-14 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-03-15 2022-04-14 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-03-15 2022-04-14 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-03-15 2022-04-14 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-03-15 2022-04-14 E Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2022-03-15 2022-04-14 F Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-03-15 2022-04-14 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-03-15 2022-04-14 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-03-15 2022-04-14 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2022-03-15 2022-04-14 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-02 2022-03-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2021-12-24 2022-01-15 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2019-11-22 2020-01-02 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-11-22 2020-01-02 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-11-22 2020-01-02 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2019-11-22 2020-01-02 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-11-22 2020-01-02 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-11-22 2020-01-02 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-11-22 2020-01-02 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-11-22 2020-01-02 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2019-11-22 2020-01-02 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-11-22 2020-01-02 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-11-22 2020-01-02 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-11-22 2020-01-02 D Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    2019-11-22 2020-01-02 D Nutrition and Dietary Deficiencies Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    2019-11-22 2020-01-02 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-11-22 2020-01-02 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-14 2021-05-14 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-09-23 2020-10-23 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2018-10-19 2018-11-18 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2018-10-19 2018-11-18 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-10-19 2018-11-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-10-19 2018-11-18 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2018-10-19 2018-11-18 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2018-10-19 2018-11-18 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-10-19 2018-11-18 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-10-19 2018-11-18 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-10-19 2018-11-18 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-10-19 2018-11-18 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-10-19 2018-11-18 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Fines

    Fine Date Fine Amount
    2019-02-08 $13,780
    2019-11-22 $10,618
    2022-03-02 $35,400

    What is in the Neighborhood

    General Area Overview
    • The closest city is Mountain View which is 2.1 miles away and has a population of 80,435 (large town).
    • The average income is $627,510, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 55
      • Average Temperature: 66.6
      • Day Breakdown: The area gets 60 days of rain and 304 days of sun
      • Precipitation: 0.3 inches a year

    Health and Safety Overview
    • The crime rate is 2.19 per 100 people which is low compared to other cities.
      • Violent Crime: 0.23 incidents per 100 people
      • Property Crime: 1.44 incidents per 100 people
      • Drug-Related Crime: 0.1 incidents per 100 people
    • The average life expectancy in zip code is 82.65 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 178.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Andronico’s
    0.4 miles away
    Safeway 1108
    1.1 miles away
    Lucky
    1.5 miles away
    99 Ranch Market
    1.7 miles away
    Nob Hill Foods
    1.7 miles away

    None Found

    Bus Stations

    Grant Road & Eureka Avenue
    0.7 miles away
    Grant Road & Petersen Court
    0.8 miles away
    Grant Road & Oak Avenue
    0.8 miles away
    Grant Road & Portland Avenue
    0.8 miles away
    Grant Road & Garthwick Drive
    0.8 miles away

    Banks

    Downey Savings
    0.4 miles away
    US Bank
    0.4 miles away
    Wells Fargo
    0.4 miles away
    U.S. Bank
    1.6 miles away
    Everbank Home Lending
    1.7 miles away

    Hospitals

    El Camino Hospital
    0.9 miles away
    PAMF Mountain View Center
    1.9 miles away
    Sharp Fluidics
    2.2 miles away
    VA Palo Alto Health Care System
    4.0 miles away
    Palo Alto Medical Foundation
    5.0 miles away

    Pharmacies

    CVS Pharmacy
    1.1 miles away
    Walgreens
    1.9 miles away
    Rite Aid
    1.9 miles away
    CVS
    2.5 miles away
    Optivision Optometric
    2.9 miles away

    Dentists

    Irene Ching-Ping Tan, D.D.S.
    0.1 miles away
    Pediatric Dentistry of Los Altos
    0.3 miles away
    Kevin B Sayer DDS
    0.5 miles away
    Brian Charles Mills D.M.D.
    0.8 miles away
    Growing Smiles Pediatric Dentistry
    0.8 miles away

    Parks

    Loyola Corners
    0.1 miles away
    McKenzie Park
    0.1 miles away
    Heritage Oaks Park
    0.3 miles away
    Marymeade Park
    0.7 miles away
    The Turf
    0.8 miles away

    Places of Worship

    San Jose Quaker Meeting House
    9.0 miles away
    Trinity Cathedral
    11.1 miles away
    The First Unitarian Church of San José
    11.1 miles away

    Shopping

    Cupertino Village
    4.4 miles away
    Edgewood Shopping Center
    6.5 miles away
    Santa Clara Town Center
    7.1 miles away
    Westgate Mall
    7.2 miles away
    Stanford Shopping Center
    7.2 miles away

    Culture

    Mountain View High School Theater
    1.3 miles away
    Smithwick Theatre
    2.0 miles away
    Bus Barn Theater
    2.0 miles away
    Lohman Theatre
    2.0 miles away
    Art Time Studios
    2.2 miles away

    Restaurants

    Bell Tower
    0.4 miles away
    Rancho Pizza
    0.5 miles away
    Shiba Sushi
    1.1 miles away
    Mountain Mike's
    1.1 miles away
    House of Bagels
    1.1 miles away

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    Google map of Los Altos Sub-Acute And Rehabilitation Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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