Locust Grove Personal Care & Memory Care

Positive Reviews:

• Memory care is highly recommended for loved ones.
• Several staff members, including nurses and the Director of Health & Wellness, received commendations for their exceptional care and dedication.
• Residents and their families appreciate the high level of care, safety measures during the pandemic, and the variety of activities provided.
• Staff is described as caring, compassionate, and creating a family-like environment for residents.
• The facility is praised for its cleanliness, delicious food, and the smooth transition process for new residents.

Negative Reviews:

• Concerns were raised about the new head nurse's leadership style.
• One review strongly criticizes the facility, mentioning neglect, lack of cleanliness, and mistreatment of residents in the memory care unit.
• A few reviews express dissatisfaction with the facility, mentioning it as a place they wouldn't recommend for work or for loved ones.

Mixed Reviews:

• Some families are still new to the facility and are hopeful for a positive experience for their loved ones.

Staff Acknowledgment:

• Several staff members across various roles were specifically thanked for their professionalism, care, and support.

Overall:

Locust Grove receives a mix of highly positive reviews for its care, staff, and environment, with a few negative remarks concerning specific aspects of care and management. The majority of feedback highlights the facility's commitment to resident safety, especially during the pandemic, and the compassionate nature of its staff.