Lockwood of Fenton

Positive Feedback:

• Staff are described as amazing, genuinely caring, kind, courteous, and helpful.
• Facility is clean, quiet, safe, and convenient, with a recent remodel of the first floor praised for its appearance.
• Residents appreciate the secure access, requiring a key to enter.
• Some reviewers highlighted the good location, nice apartments, and the range of activities available.
• Special mention of the medical team and affordable housing options being beneficial.
• Food service received compliments for being delicious.

Negative Feedback:

• Concerns about safety and minimal involvement from the front desk staff.
• Lack of free WiFi or cable, despite the high cost of living there.
• Sanitizers in the hallways were found to be empty.
• Some dissatisfaction with the food service and a perceived lack of respect and compassion for residents.
• A significant complaint about the handling of a resident's health issue and subsequent billing disputes.
• Management's response to complaints was criticized, with a specific instance of poor communication and handling of a resident's departure.

Overall:

While many reviews praise the staff, cleanliness, and facilities, there are notable concerns regarding safety, amenities, and management practices. The majority of residents and their families seem satisfied, particularly with the staff's care and the facility's environment. However, issues with communication, billing, and resident support need addressing.