Lino Lakes Gracewood

Positive Experiences:

• Many reviewers highlight the kindness, compassion, and patience of the staff during difficult times.
• Gracewood is praised for its caring staff, clean environment, and the sense of well-being it provides for its clients.
• The facility is noted for decorating for the holidays and going the extra mile to make it feel like home.
• One reviewer appreciated the effort in making their father thrive and find a rhythm at Gracewood, even at the age of 99.
• The admission process is described as excellent, with staff members being helpful, attentive, and patient.
• Activities are personalized to encourage involvement, and the nursing staff is attentive in developing detailed care plans.
• Another reviewer noted a positive transition for their mother, highlighting the staff's quick response and compassion during her sudden passing.
• Long-term satisfaction is mentioned by a reviewer whose parents have been residents for 5 years, recommending the facility for its caring and supportive staff.

Negative Experience:

• One reviewer had a negative experience, stating that their mother, a diabetic, was not given insulin, leading to a hospital emergency shortly after moving in.

Overall, Gracewood receives high praise for its staff's compassion, the quality of care, and the environment it provides for its residents. However, there is a concerning report regarding the management of a resident's medical needs.