Lilys Promise

Positive Reviews:

• Many reviewers have praised the home-like environment of Lily's Promise, highlighting the personal attention and care provided by the staff. The low resident-to-staff ratio is frequently mentioned as a key factor in the high level of care.
• Family members of residents appreciate the clean and well-maintained facilities, homemade meals, and the effort made to accommodate individual needs and preferences.
• During the COVID-19 pandemic, the facility has implemented stringent restrictions to ensure resident safety, including facilitating regular Skype calls for families to stay in touch with their loved ones.
• Visitors and family members have noted the comforting atmosphere of having residents in a normal home-like setting, which they believe contributes positively to the well-being of their loved ones.

Negative Reviews:

• Several reviews criticize the owner's professionalism, with allegations of unprofessional behavior, harassment, and unethical conduct.
• Some reviewers have expressed dissatisfaction with the staff's attitude, describing interactions as rude and unprofessional.
• Concerns have been raised about the motivation behind the facility's operation, with at least one reviewer suggesting that profit is prioritized over the well-being of residents.

Conclusion:

While Lily's Promise has received commendation for its care quality, home-like environment, and attention to residents' needs, there are significant concerns regarding the professionalism of the owner and some staff members. Prospective residents and their families may want to consider these reviews carefully when making decisions about senior care.