Lillian G Carter Health And Rehabilitation

Positive Reviews:

• Many reviewers have praised the facility for its wonderful care, attention, and love towards residents. The administration, activities director, nurses, and receptionist have been highlighted for their exceptional service.
• Some family members noted the high quality of care compared to other facilities and appreciated the friendly, attentive staff, clean environment, and engaging activities.
• The facility is recognized for its skilled services and rehabilitation focus, moving away from its historical association as a mental hospital.

Negative Reviews:

• Several reviewers have expressed concerns about the facility, including issues with communication, such as unanswered calls and uncharged phones, leading to difficulties in contacting residents.
• There have been complaints about the cleanliness and maintenance of resident rooms, including unpleasant odors and improperly stored soiled linens.
• Critical reviews have mentioned serious issues such as improper medication management, lack of proper care leading to health complications, and overall neglect.
• Some family members have reported dissatisfaction with how personal belongings were handled after a resident's passing, including missing items and lack of access to the resident's room.
• Concerns have been raised about the staff's qualifications and the overall treatment of residents, with some calling for the facility to be shut down.

Mixed Feedback:

• While some staff members have been described as helpful and nice, there are calls for improvement in ensuring residents' needs are fully met and in the facility's responsiveness.