Life Care Center Of Mount Vernon

Negative Reviews:

• One reviewer reported a very poor experience, noting that their grandmother's clothes were lost or misplaced, and she was often dressed in gowns or other people's clothes.
• Difficulty in getting return calls from activity personnel to schedule visits.
• One review strongly advised against leaving loved ones at the facility.
• Another review highlighted a serious issue where a resident did not receive their very important medications for three days, resulting in a hospital visit.
• Complaints about the facility being slow to answer the help button.
• A reviewer described the place as the worst for leaving a loved one, suggesting care standards drop significantly when family members are not present.

Positive Reviews:

• Several reviews praised the compassionate care from bedside aides, bath aides, support staff, housekeepers, and kitchen staff.
• Many reviewers noted the high quality of staff, mentioning that they hire the best people.
• Positive experiences with the facility's care during multiple stays were shared, with improvements noted in staff retention, food quality, and overall care.
• The facility was complimented for its cleanliness, organization, and the friendly, caring nature of the staff.
• One reviewer highlighted a welcoming atmosphere, with the facility being beautifully decorated for Halloween and staff participating in a parade.
• The facility was described as charming, clean, and well-maintained, with staff that are engaged, competent, and dedicated to providing excellent care.
• Several reviews mentioned the facility feeling like an extension of home, with a warm and comfortable atmosphere.
• One person shared a positive experience regarding an interview process, noting management and staff were welcoming, open, honest, and friendly.
• A family member of a current resident expressed gratitude for the genuine care and comfort provided to their father, emphasizing the feeling of family and well-being among residents.