Life Care Center Of Banner Elk

Positive Reviews:

• Many reviewers praise the dedicated staff and wonderful team, highlighting their friendliness, courtesy, and conscientiousness in performing their duties.
• Several experiences were described as very positive, with special commendations for the caring and compassionate therapists and the comfortable setting of the center.
• Some reviewers noted the facility as wonderful, mentioning the cleanliness, quality of food, and the overall care provided to the residents, describing the staff as family-like.
• A particular review highlighted the faith-based aspect of the facility, appreciating the open-door policy and the caring nature of the staff who were described as family.

Negative Reviews:

• Several reviewers expressed serious concerns about the standard of care, describing it as incompetent or negligent, with instances of residents being unkempt, having unexplained wounds, and not receiving proper attention.
• Communication issues were a common complaint, with family members struggling to get updates or responses from the facility.
• Some reviews criticized the management and administrative staff for being unprofessional and rude, particularly in handling sensitive situations like room transfers.
• There were alarming reports of neglect and mistreatment, including a resident who had to call the police for assistance due to lack of response from the staff, and false accusations made against residents to justify discharging them.
• One review accused the facility of Medicare fraud and expressed difficulty in obtaining medical records post-discharge.

Mixed Reviews:

• While some reviews praised the care and environment provided by the facility, others strongly advised against it, citing neglect, poor management, and lack of proper care.
• The facility received both high praise for its staff and care quality from some families and severe criticism for its handling of medical and administrative issues from others.