Liberty Village of Carbondale

Reviews of the senior living facility present a mixed picture, with some highlighting serious concerns and others praising the care and environment. Several reviews express dissatisfaction with the staff's behavior, citing instances of neglect, unprofessional conduct, and failure to attend to residents' medical needs. One review specifically mentions the facility's failure to take a resident to important dermatology appointments, leading to frustration and concern for the resident's well-being. Another review criticizes the facility for poor management and retaliation against employees who report issues.

On the other hand, some reviews offer a positive outlook, commending the facility for its cleanliness, attentive care, and the quality of its physical therapy program. The staff in certain departments, such as the kitchen and administration, receive specific praise for their caring attitude and professionalism. The facility's appearance and the range of activities available to residents are also highlighted as positive aspects.

However, concerns about the quality of end-of-life care, safety issues leading to falls, and the lack of individualized attention and assistance with meals are significant. One review mentions the distressing experience of a resident under the "Comfort Care Plan," emphasizing the need for better pain management and compassionate care during the final weeks of life.

Despite some positive feedback about improvements in management and staff teamwork, the overall sentiment suggests a need for the facility to address issues related to staff behavior, resident safety, and the quality of care provided. Families considering this facility are encouraged to weigh these mixed reviews carefully.