Lewis County General Hospital-Nursing Home Unit

Summary of Reviews:

• Some staff members, particularly at the front desk of radiology, have been described as rude and unprofessional.
• Positive experiences with specific doctors, such as Dr. Mathis, who provided exceptional care in the ER, including diagnosing a long-standing issue and performing careful stitching to minimize scarring.
• Complaints about the ER include long wait times, perceived lack of professionalism, and dissatisfaction with the treatment and discharge process.
• Nursing home staff received mixed reviews, with some staff going above and beyond to ensure a patient received birthday flowers, while overall communication and policies were criticized.
• The hospital was praised for its cleanliness and the attentiveness of its doctors and nurses, with some patients reporting very positive experiences.
• Some departments, such as dermatology, were criticized for poor communication and inflexibility regarding appointment times.
• Emergency services received mixed feedback, with some patients praising the quick and efficient care, while others criticized the long wait times, lack of compassion, and inadequate treatment.
• Several reviews expressed frustration with the hospital's administration and suggested improvements in staff training and patient care.
• A patient praised the hospital for treating them like family and providing attentive care, highlighting a consistently positive experience.
• Concerns were raised about the hospital's focus on advertising and technology over patient care, with some suggesting that the quality of service does not match the hospital's promotional efforts.
• One patient recounted a negative experience with the physical therapy department, feeling prematurely discharged by a substitute therapist.
• A serious complaint was made about the ER's handling of a stroke patient, alleging a significant delay in diagnosis and treatment.