Leominster Rehabilitation and Nursing Center

Summary of Reviews for Keystone Center:

• Some residents have experienced issues with staff responsiveness and facility policies, leading to dissatisfaction with the level of care and services provided.
• Several reviews highlight outstanding therapy services, with notable improvements in mobility and overall health, alongside compliments for the food quality.
• Employees describe working at Keystone as challenging yet rewarding, acknowledging difficulties during the pandemic but expressing hope for the future and a strong sense of community.
• Concerns have been raised about the facility's cleanliness, equipment quality, and the adequacy of staffing levels, with some reports of slow response times to resident needs and inadequate medical attention.
• Positive feedback includes gratitude towards the staff for their dedication and care, with specific employees being praised for going above and beyond in their roles.
• There are reports of the facility being run-down and in need of updates and improvements, with some suggesting it should be closed until conditions improve.
• Family members express frustration with administrative changes and communication issues, particularly during the COVID-19 pandemic, leading to concerns over resident safety and care quality.
• Despite some negative experiences, there are acknowledgments of the hard work and dedication of certain staff members, though there is a consensus that more needs to be done to improve the facility overall.