Lemay Avenue Health And Rehabilitation Facility

Review Summary:

• One review reported a serious incident where a resident was dropped due to a chair not being properly locked, leading to injury. The resident's complaints about pain were not addressed promptly, and there was a lack of communication and proper medical evaluation.
• Positive experiences were shared about the facility's atmosphere, describing it as happy, comfortable, and not feeling like a hospital. The staff was noted to be cheerful and friendly, and the facility was praised for its cleanliness, brightness, and inviting nature.
• Several reviews highlighted the exceptional care provided, especially for rehabilitation and long-term care. The professionalism and kindness of the staff across various departments were commended, and the facility was recommended for its top-notch services.
• Concerns were raised about the medical oversight and responsiveness to residents' health issues. Instances of delayed or inadequate medical care were mentioned, including a lack of timely testing and treatment, which resulted in residents leaving the facility in worse health than upon arrival.
• A former employee shared a negative experience working at the facility, citing poor treatment and a lack of opportunity to engage meaningfully with residents.
• Advice was given to family members to be proactive in communicating with the administration and ensuring that their loved ones' medical needs are being closely monitored, especially during weekends and holidays.