Legend Of Lancaster

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing serious concerns.

• Several reviewers praised the facility for its beautiful grounds, cleanliness, and the caring nature of the staff. They appreciated the communication, care, and welcoming atmosphere provided to their loved ones.
• Positive remarks were also made about the facility's efforts to make residents feel safe, including screening at the door, and the variety of activities available to residents.
• On the other hand, numerous reviews raised significant issues regarding the level of care and management. Concerns included unaddressed health needs, such as unfilled prescriptions and untreated medical conditions, and instances of neglect, such as residents being left unattended and in poor conditions.
• Some reviewers criticized the facility for its staffing issues, claiming there was a high turnover rate and a lack of support for both residents and staff. They felt that the facility prioritized profit over the well-being of its residents.
• There were alarming accounts of residents experiencing deteriorating health due to what was perceived as inadequate care, with some families choosing to remove their loved ones from the facility.
• A few reviews mentioned that the facility had once been a nicer place but had declined due to poor management and low staffing levels, further suggesting that it was more focused on money than on resident care.
• However, some families reported being very satisfied with the service and quality of care their parents received, highlighting the staff's dedication to meeting health needs and ensuring resident happiness.
• Concerns were also raised about the facility's handling of specific health issues, such as urinary tract infections, and the lack of adequate response from management to family concerns.
• One review appreciated the facility's assistance during a health crisis, noting the effort made to accommodate and welcome their family member, despite some challenges with services like transportation to medical appointments.

In summary, while some families have had positive experiences, a significant number of reviews express serious concerns about the level of care, staffing, and management at the facility.