Legend Oaks Healthcare And Rehabilitation-West Hou

Residents and their families have shared a mix of experiences at Legend Oaks Healthcare Facility and other similar facilities. Many reviews highlight the compassionate and professional care provided by the staff, including nurses, nurse practitioners, therapy teams, and administrative personnel. Families have appreciated the seamless transitions, excellent communication, and the efforts made to accommodate and assist during the COVID-19 pandemic. Special mentions were made about the positive impact of therapy dogs and the dedication of specific staff members in enhancing the residents' stay.

However, some reviews express concerns about the level of care and professionalism at these facilities. Issues such as unprofessional behavior, inadequate care for Alzheimer's patients, and negative experiences with admission personnel have been noted. There were also instances of residents not being kept clean, and families feeling their loved ones were not treated with the respect and dignity they deserve. Some reviews specifically criticized the facility for not being a suitable environment for their family members, mentioning neglect and unprofessional staff behavior.

Despite these concerns, there are also positive testimonials about the facility's ability to provide rehabilitation and care, leading to significant improvements in residents' health. The staff's friendliness, effective communication, and the overall welcoming atmosphere have been praised. The location's convenience and the improvement in services like food quality over time were also highlighted as positives.

In summary, while many families have had positive experiences with the care and support provided by Legend Oaks Healthcare Facility and similar establishments, there are significant concerns and negative experiences that potential residents and their families should consider. The reviews suggest a need for prospective residents to thoroughly evaluate the facility and communicate closely with staff to ensure it meets their expectations and care requirements.