Legend Oaks Healthcare And Rehabilitation Of Northwest Houston

Residents and their families have shared a mix of experiences at Legend Oaks Healthcare Facility. Many reviews highlight the compassionate and professional care provided by the staff, including nurses, nurse practitioners, therapy teams, and administrative personnel. Families have appreciated the seamless transition processes, the dedication to treating residents with dignity and respect, and the efforts to maintain communication, especially during the COVID-19 pandemic through virtual tours and video calls.

Specific staff members and features, such as therapy dogs, have been mentioned for their exceptional contribution to the positive environment and recovery of residents. The facility's location and the welcoming nature of the staff have also been praised, making visitors feel at home.

However, there are concerns regarding the facility's ability to care for Alzheimer's patients and some instances of unprofessional behavior by the admission personnel. A few reviews have expressed dissatisfaction with the level of care, mentioning neglectful incidents and unclean conditions. One review detailed a disturbing encounter with a nurse, suggesting issues with staff behavior and management's response to complaints.

While some reviews commend the facility for its rehabilitation services and the caring nature of its staff, others caution against placing loved ones there due to negative experiences. The quality of food and the professionalism of some staff members have been areas of concern for some families.

Overall, the reviews of Legend Oaks Healthcare Facility present a complex picture, with many families grateful for the care provided to their loved ones, while others advise caution based on their less favorable experiences.