Legend Oaks Healthcare And Rehabilitation Of North Austin

Many reviews express deep gratitude and satisfaction with the care provided at Legend Oaks, highlighting the facility's welcoming atmosphere, professional and kind staff, and the quality of care and dedication shown towards residents. Families and friends of residents appreciate the peace of mind they feel knowing their loved ones are in good hands, with special mentions of the facility's cleanliness, the positive vibe, and the genuine care from everyone involved.

Employees, both current and former, commend the supportive management and professional environment, noting that the facility is a great place to work with a focus on employee and resident well-being. Collaborations with external companies, like a local prosthetic and orthotic company, have also been positive, with commendations for the therapy and nursing staff.

However, some reviews raise concerns about the handling of specific health conditions, responsiveness to resident needs, and communication issues, particularly during the COVID-19 pandemic. There are reports of dissatisfaction with the management of dementia care and pain management, as well as the facility's response to COVID-19 and the cleanliness of the facility. A few reviewers experienced or observed neglect, lack of timely assistance, and issues with medication management.

Despite these concerns, many reviewers highly recommend Legend Oaks for its caring staff, clean environment, and the overall quality of care provided. The therapy team receives special praise for their excellent work, and the administration is noted for its effective and compassionate leadership. The facility is described as a safe and comfortable place for loved ones, with a team that is knowledgeable, helpful, and deeply caring.