Legend at Rivendell Memory Care

Many families have shared their experiences with Legends Memory Care and Rivendell's Memory Care, highlighting the compassionate, attentive, and professional care their loved ones received. The staff, including individuals like Sarah, Greg, Rebecca, and Q, have been praised for their dedication, making difficult transitions easier for residents and their families. The facilities are described as clean, well-kept, and conducive to family visits, with comfortable common areas and courtyards.

Activities and care provided by the Life Enrichment team, led by Alex, have been noted as making a significant difference in the residents' quality of life. Families have appreciated the constant stimulating activities, good food, and the accommodation of large family gatherings. The personal touches and efforts to make residents feel like family have been especially valued.

However, some reviews have raised concerns about the reliance on temporary employees, inadequate supervision, and management's response to feedback and safety concerns. Issues such as non-functional pull cords and handling of COVID-19 outbreaks were mentioned as areas needing improvement. Despite these criticisms, some families have observed improvements in the facility's management and staff changes.

Overall, while most reviews are positive, citing the staff's exceptional care and the facility's welcoming environment, there are calls for better oversight and support for employees to ensure consistent, high-quality care for all residents.