Legacy Place - Twinsburg

Positive Reviews:

• Many reviewers praised the care provided by nurses and physical therapy staff, highlighting their professionalism and kindness.
• The food received positive mentions, with one reviewer specifically praising the BLTs as better than any restaurant's.
• Cleanliness of the facility was often highlighted, with one visitor noting it was "sparkling clean" and odor-free.
• Activities available to residents were well-received, including bingo, musical entertainment, and jewelry making.
• Some family members noted that their loved ones were happy and well-cared for, with one mentioning their mother called it her "new apartment."

Negative Reviews:

• Several reviewers reported issues with timely medication distribution and assistance, including long waits for pain medication and help with personal care.
• There were complaints about the staff's attitude and professionalism, with one reviewer describing them as "rude and clueless" and another recounting staff being distracted by their phones.
• Concerns were raised about the management and overall care quality, with one reviewer stating their family member was left in unsanitary conditions and another claiming violations of the Nursing Home Bill of Rights.

Mixed Reviews:

• Communication issues on admission were mentioned, with one family member attributing it to a lack of coordination between the ambulance service and nursing staff.
• While some reviews praised the staff's responsiveness and friendliness, others had negative experiences, particularly with the nursing staff.