Legacy House Of Spanish Fork

Positive Reviews:

• Many reviewers praise Legacy House for its beautiful, clean, and inviting environment.
• Staff members are frequently described as respectful, kind, sincere, and attentive, often going above and beyond to make residents feel like family.
• Residents enjoy a variety of activities and feel involved and cared for, with special mention of the quality of food and personalized service in the dining room.
• Several reviews highlight the excellent care and rapid improvement of residents, attributing this to the hard work and dedication of the staff.
• Communication with families is generally good, with staff keeping relatives informed about their loved ones' well-being.
• The facility is noted for its ability to make residents feel at home, creating a comfortable and welcoming atmosphere.

Negative Reviews:

• One review criticizes the facility for poor hygiene care of a resident.
• Several employees and former employees express dissatisfaction with management, citing issues such as poor communication, unfulfilled promises regarding pay and bonuses, and a lack of professionalism.
• Concerns about staffing levels and the quality of care provided by some CNAs, including neglect and inappropriate behavior, are mentioned.
• There are complaints about the hiring process, including lack of communication and professionalism.
• Some reviews mention a high staff turnover and a perceived focus on cost over quality of care, leading to unmet expectations and concerns about the level of service.

Mixed Reviews:

• While many reviews praise the staff and the care provided, there are contrasting opinions about the management and the consistency of care, highlighting the need for improvements in certain areas.
• The facility is generally well-regarded for its appearance and the activities offered, but some reviews suggest that the quality of care and staff professionalism could be enhanced.