Legacy House Of Centennial Hills

Legacy House of Centennial Hills receives a mix of positive and critical reviews from residents, their families, and even a former employee. Many praise the facility for its rules, regulations, and the overall environment that benefits the residents. The staff, including management, nurses, Med Techs, and caregivers, are frequently mentioned for their kindness, knowledge, and helpfulness. The facility is commended for its clean environment, array of activities, and the quality of care provided to residents, including those in memory care.

Several reviewers highlight the efficient and accommodating nature of the staff, particularly when it comes to assisting new residents with their transition into the facility. The dining options are praised for their quality, and the facility itself is described as beautiful and homey. Activities and entertainment are noted as positives, contributing to a vibrant community life.

However, there are some criticisms. One review questions the appropriateness of a staff member leaving a positive review for the facility, suggesting a conflict of interest. Another points out issues with management not following through on responsibilities, which impacts the quality of care. Concerns are also raised about the facility's pricing and billing practices, with one reviewer labeling it a scam based on their experience with unexpected high costs. Additionally, the high turnover rate of caregivers and their alleged underpayment are mentioned as areas of concern.

Despite these criticisms, many families express gratitude for the peace of mind and happiness their loved ones have found at Legacy House. The staff's efforts to make residents feel at home, including special attention to dietary needs and involvement in activities, are particularly appreciated. The facility's ability to foster a sense of community and belonging for residents, even those who were initially reluctant to move, is a recurring theme in the positive reviews.