Legacy Hills At Poway

Summary of Reviews for Legacy Hills Senior Living Community:

• Many residents and visitors have reported significant maintenance issues, including ignored emergency calls, water shut-offs, leaks, and unsafe conditions for residents with mobility concerns.
• High staff turnover and management unresponsiveness have been noted, with difficulties in communication and a lack of accountability.
• Concerns about the laundry facilities being largely out of order and security issues with entrance codes not working properly.
• Several reviewers have expressed frustration with the application and fee process, citing lack of transparency and additional unexpected charges.
• Some positive reviews highlight the community's design, location, and suitability for seniors, mentioning it as a quiet and clean environment with good value for money.
• However, more negative reviews mention significant dissatisfaction with management, cleanliness of common areas, and changes in amenities and policies that have negatively impacted the resident experience.
• There are reports of the community not honoring contracts and saving money by avoiding necessary maintenance.
• A delivery person experienced refusal from the front desk to accept a medical delivery for a resident, highlighting potential issues with staff training and resident care.
• While some reviews recall friendly management and a supportive community, others advise against renting due to the application process and management attitude.
• Changes in facility policies, such as the introduction of pay laundry and changes in trash disposal, have been noted as unsettling.
• Despite concerns, some reviews praise the community for its location, management, and the sense of family among residents and staff.

Overall, reviews for Legacy Hills Senior Living Community are mixed, with several residents and visitors expressing significant concerns about maintenance, management, and transparency, while others appreciate the community's environment and staff.