Laurelwood Senior Living

Positive Reviews:

• Clean and well-managed facility, with residents appearing happy and settled.
• Welcoming atmosphere with friendly management and residents.
• Staff described as extremely polite, caring, and professional, especially in the therapy department.
• Entertainers and visitors find it one of the friendliest places with precious residents.
• Some employees express satisfaction with their work environment and the opportunity to learn and assist.

Negative Reviews:

• Complaints about limited visitation policies and a stifling atmosphere.
• Reports of insufficient staffing, leading to neglect and inadequate care for residents.
• Management criticized for being unresponsive, disorganized, and creating an unfriendly environment.
• Concerns over the facility not being handicap accessible despite needing such accommodations.
• Issues with communication and changes in services without notice to families.

Mixed Reviews:

• Some former residents and employees express dissatisfaction with the level of activities and management, while others praise the facility for its cleanliness and the quality of care.
• There are contrasting views on the staff, with some highlighting their dedication and others pointing out serious concerns regarding their conduct and professionalism.

General Feedback:

• There is a need for updating contact information to improve communication.
• Management's attitude and approach to customer service have been highlighted as areas needing improvement.