Laurel Cove Community

Negative Experience: One review detailed a very negative experience during a short-term stay, highlighting issues such as failure to provide promised care like bathing and transportation to physical therapy appointments, resulting in the resident's hospitalization due to falls. Additionally, communication and responsiveness from the management were criticized.

Positive Feedback: Many reviews praised the staff for their attentiveness, kindness, and personalized care. Specific staff members were mentioned for their exceptional service, including activities coordinators and care staff who go above and beyond in ensuring residents' needs are met. The community atmosphere, with activities tailored to residents' interests and the provision of a safe, caring environment, was frequently highlighted.

Facility and Services: Reviews mentioned the quality of the living spaces, including studio apartments and common areas, and the recent remodel that added to the cozy and homey feel of the facility. The food and dietary accommodations were also praised, with the chef receiving special mention for going the extra mile.

Concerns: Staff turnover was noted as a concern in one review, suggesting that the quality of care could vary. Another review from a former employee criticized the new management team for their treatment of caregivers and overall professionalism.

Overall Recommendation: Despite some concerns, the majority of reviews recommend Laurel Cove for its caring staff, quality of care, and the environment provided for residents. The facility seems particularly noted for its memory care services and the efforts made to ensure residents feel at home.