Las Villas Del Norte

Positive Feedback:

• Many reviews praise the staff at Las Villas Del Norte for being awesome, attentive, caring, and professional.
• Residents enjoy a variety of activities, good food, and a clean, well-maintained environment.
• The community is described as a wonderful place for families looking for a safe and engaging environment for their loved ones.
• Special mention of the memory care facility providing compassionate and respectful care, making it a haven for those in their most vulnerable moments.
• Some families have noted positive changes and comfort for their relatives living in the facility, highlighting the staff's efforts to make transitions easy and maintain high standards of care.

Negative Feedback:

• Some reviews mention understaffing and a lack of mental and physical challenges for residents, particularly those with Alzheimer's or dementia.
• Concerns about cleanliness, maintenance of personal belongings, and nutritional quality of food for dementia patients were raised.
• Issues with management and administrative responsiveness, especially regarding financial matters and staff treatment, have been highlighted.
• Long waiting times at the nurse station and inconsistency in department leadership quality were also mentioned as areas needing improvement.

Mixed Feedback:

• While many reviews commend the facility for its care and environment, some express dissatisfaction with specific aspects such as staff management, financial handling, and resident engagement.
• The facility's response to emergencies and the overall quality of care during the COVID-19 pandemic received mixed reactions, with some praising the efforts and others pointing out areas of concern.

Overall, Las Villas Del Norte receives a mix of positive and negative feedback, with many families appreciating the care provided to their loved ones, while others express concerns about specific aspects of the facility's operation and management.