Landing At Watermere Frisco

The reviews for the senior living facility in question present a mixed picture, with some expressing significant concerns about management, caregiver quality, and resident care, while others praise the community, staff dedication, and the range of activities and services provided.

• Several reviews criticize the management and caregiver staff, mentioning poor care, neglect, and even mistreatment of residents. Concerns about high turnover rates among executive directors and caregivers were highlighted, alongside instances where resident care drastically dropped.
• One particular review mentioned a distressing incident involving alleged theft by a family member of the executive director, raising questions about the facility's background checks and overall security measures.
• On a positive note, some reviews commend the facility for its beautiful community, location, and the dedication of its staff. The presence of a nurse on-site 24/7 and a variety of engaging activities for residents were specifically praised.
• There are testimonials from staff members expressing their satisfaction with working at the facility, mentioning opportunities for growth, a caring management team, and a positive impact on the community.
• Family members of residents have shared their appreciation for the care and attention their loved ones receive, highlighting the staff's efforts to make residents feel loved and cared for, especially during challenging times like the COVID-19 pandemic.
• However, some reviews express frustration with the facility's response to concerns and issues raised, mentioning unreturned calls and a lack of effective communication and follow-through from management.

In summary, while there are heartfelt endorsements of the facility's staff, location, and resident engagement, there are also serious concerns about management practices, staff turnover, and the quality of care provided to residents. Prospective residents and their families may want to consider these mixed reviews carefully.