Landing At Watercrest Shadow Creek Ranch

Positive Feedback:

• Many reviewers describe the place as beautiful, well-maintained, and clean, with a particularly lovely courtyard for the fall and spring seasons.
• The staff is frequently praised for being awesome, caring, professional, and going above and beyond in their duties. Specific mentions highlight their involvement, kindness, and the extra care and compassion they've shown, especially during challenging times like the COVID-19 pandemic.
• Several reviewers have expressed high satisfaction with their decision to choose this facility for their loved ones, citing the excellent care, attention, and support provided to both residents and their families.
• The facility's environment is described as friendly, warm, and welcoming, making it feel like home to both residents and visitors.

Negative Feedback:

• There are concerns about the quality of care and cleanliness, with one reviewer mentioning a roach infestation and another noting a hallway that smelled of urine.
• Some reviewers have expressed dissatisfaction with the management and the fulfillment of promised services, including personal care and room cleaning.
• There are allegations of inadequate care for the residents, with one reviewer specifically mentioning that the residents are not receiving the proper care they deserve and pay for.
• One reviewer felt that the facility might not be welcoming to Hispanics, based on their personal experience with the application process.

Mixed Feedback:

• While the staff is generally praised for their friendliness and care, there are reports of challenges in getting paid services done and a need for constant vigilance to maintain the quality of care.
• One reviewer had a positive experience with a staff member who was helpful and informative, but also noted an issue with a urine smell in one part of the facility.