Lancaster Village

Positive Experiences:

• Many reviewers praised the kindness and caring nature of the staff, highlighting their efforts to make residents comfortable and assist with transitions.
• Several comments noted the beautiful facilities and well-kept grounds, as well as the pleasant atmosphere.
• Family members of residents appreciated the attention and support provided, especially during the moving-in process and when addressing residents' needs.
• Some reviewers specifically mentioned the quality of the dining services and the professionalism of the dining room staff.
• One reviewer, a former employee, expressed their love for working at the facility, citing the caring nature of the staff and the positive environment.

Negative Experiences:

• Concerns were raised about the administration's response to staff not adhering to mask mandates during a state mandate, and issues with medication administration.
• Some reviewers experienced or observed a lack of compassion and professionalism among certain staff members, including inappropriate comments and neglect of duties.
• There were complaints about the treatment of employees, including unfair practices and a lack of proper training, which some believe could lead to issues with resident care.
• A few reviewers mentioned high staff turnover and the impact it has on the quality of care and operational efficiency.

Mixed Feedback:

• While many reviews highlighted the positive aspects of living and working at the facility, there were significant concerns about specific operational and staff-related issues that need addressing.
• The experiences of residents and their families varied, with some expressing complete satisfaction and others detailing challenges that affected their overall perception of the facility.