Lancaster Healthcare Center

Reviews of the senior living facility present a mixed picture, with some expressing gratitude and satisfaction, while others voice serious concerns and dissatisfaction.

• Several reviewers praised the facility for its organization, cleanliness, and the dedication of its staff, including C.N.A.s, physical therapists, medical nurses, and housekeeping. The food quality was also highlighted positively.
• Family members of residents have noted the respectful and prompt care their loved ones received, contributing to a positive experience.
• However, there are significant complaints regarding the professionalism and competence of the staff, including management. Issues such as unauthorised discharge of a resident without family notification, and perceived negligence leading to health complications have been raised.
• Some reviews describe the facility as a horrible place to stay or visit, citing unresponsive and rude staff, and a lack of proper care and attention to residents.
• Concerns about the facility's handling of paperwork, financial information, and the responsiveness to residents' needs were also mentioned. Complaints include poor food quality, lack of updates on residents' conditions, and unfulfilled promises regarding activities and engagement.
• Despite the criticisms, some reviews recommend the facility, describing it as family-like, with respectful treatment and engaging activities. Cleanliness and polite, accommodating staff were also points of praise.
• Warnings about the staff's attitude, language barriers, and instances of perceived neglect and endangerment to residents were also shared, leading some families to remove their loved ones from the facility.

In summary, while some find the facility satisfactory, others strongly advise against it due to concerns over care quality, staff professionalism, and safety.