Lamun-Lusk-Sanchez Texas State Veterans Home

Reviews of the senior living facility present a mixed picture, with some families expressing gratitude for the care and attention their loved ones receive, while others raise serious concerns about the quality of care, communication, and management practices.

• Several reviewers commend the staff for being professional, clean, compassionate, and client-focused. Positive experiences highlight the facility's cleanliness, the welcoming and helpful nature of the employees, and the good care received by residents.
• One review specifically thanks the staff for taking good care of their family member, appreciating the regular updates which are especially valued by those living out of state.
• Conversely, numerous reviews criticize the facility for poor communication with family members, particularly in critical situations. There are reports of unprofessional behavior, lack of proper care, and issues with billing and management.
• Several reviewers express dissatisfaction with the facility's claim of being veteran-focused, stating that it does not live up to its promises or have official affiliations with veteran organizations.
• Complaints about the staff include allegations of rudeness, disrespect, and unprofessionalism, with some suggesting that the facility's care quality has declined under new management.
• Financial grievances are also mentioned, with families facing challenges in resolving billing issues and receiving outdated bills without prior communication.

In summary, while some families have had positive experiences with the facility, a significant number of reviews raise concerns about various aspects of care and management, suggesting a need for prospective residents and their families to carefully consider and investigate these reports.