Lakewood Estates

Positive Reviews:

• Many reviewers have had wonderful experiences, highlighting the amazing salespeople and friendly staff.
• Residents and visitors love the cozy, warm, and friendly atmosphere of the community.
• The environment is described as clean, cheerful, and quiet, with a simple layout, beautiful decor, and open rooms that are perfect for residents.
• The activities calendar and food program have been praised, and the staff, including the companion care team and physical therapy coordinator, received positive feedback for their compassion and thoroughness.
• Some residents feel like they are part of a family and are treated with respect by both staff and fellow residents.

Negative Reviews:

• Some reviews express concerns about the community becoming more focused on profit rather than the wellbeing of residents, with meals not meeting previous standards and being filled with processed ingredients.
• There have been complaints about the cleanliness and maintenance of the apartments, including issues with pet stains, odors, and unfulfilled promises regarding apartment renovations.
• Concerns have been raised about the quality of meals, with some describing them as horrible and noting instances of inadequate provisions during power outages.
• There are reports of inattentive care and management being unresponsive to residents' concerns, with some residents feeling that the value does not match the cost.
• One review mentioned a serious incident where a resident had an accident on the premises, leading to significant health issues and dissatisfaction with how management handled rent and fees thereafter.

Mixed Reviews:

• While many reviews highlight the positive aspects of the community, such as its friendly atmosphere and caring staff, there are significant concerns about the quality of care, maintenance, and management responsiveness.
• Prospective residents and their families are encouraged to consider both the positive and negative feedback when making a decision.