Laketown Village

Visitors and relatives of residents have shared a range of experiences at the facility. Many commend the cleanliness and brightness of the facility, highlighting the friendly and caring staff. The improvements made to the facility have been well-received, with staff members being described as nice, helpful, positive, attentive, and fun-spirited. Families appreciate the thorough tours and detailed explanations provided during visits, which help in evaluating the facility's suitability for their needs.

However, there have been significant concerns raised by some. Issues include unfulfilled promises, such as the delivery of new cabinets, and serious lapses in care, particularly for a resident with Alzheimer's. This resident reportedly went months without an accurate care plan, experienced inadequate personal hygiene care, and was subjected to questionable billing practices. Additionally, there are complaints about the quality of food provided, with instances of meals being described as insufficient and not nutritious. Concerns about the need for better supervision and the facility's responsiveness to feedback have also been voiced.

On the operational side, there are minor grievances about maintenance, such as out-of-service washers and dryers and early lights-out on the second floor. There's also a mention of the facility not paying its invoices on time. Despite these issues, many staff members express pride in their work, noting the facility's cleanliness and the positive atmosphere among residents.

One review unrelated to the senior living aspect mentions a need for federal security at a grill bar and grill associated with the facility's location, indicating a potential area for improvement in ensuring safety and security.

Overall, while there are many positive testimonials about the staff's dedication and the facility's environment, there are critical areas that require attention to ensure all residents receive the high-quality care and respect they deserve.