Lakeland Senior Living

Positive Reviews:

• Lakeland staff described as very helpful, informative, and responsive, assisting with virtual and in-person tours and furniture needs.
• Staff, including Stephanie, praised for their amazing support, especially during stressful situations like finding a new home after a disaster.
• Community facility in Eagle Point highlighted for its kind, caring personnel and seamless process in welcoming new residents. The location is ideal, and the gourmet meals are a hit.
• High level of care and commitment noted, with specific mentions of the Director, Josh, and caregiver, Sy, for their exceptional support.
• Facility cleanliness and staff friendliness emphasized, with a note on the visitor screening process being easy and worth it.
• Gratitude expressed for the care and love provided to a resident, highlighting the staff's passion and dedication.
• Positive experience with the staff's helpfulness during the move-in process and the safe, pleasant environment provided.
• Staff at Lakeland commended for their exceptional care and support, especially during a resident's transition to hospice care.
• Kind and attentive staff credited with taking excellent care of a resident for almost 3 years, with issues addressed promptly.
• Facility chosen for a loved one due to friendly staff and residents, with special mention of the amazing food and attentive Community Relation Director, Stephanie Walker.
• Visits to the facility described as positive, with residents appearing happy and staff passionate about their service.
• Facility cleanliness and staff's willingness to assist praised during an unexpected visit, with the food quality highlighted as incredible.

Negative Reviews:

• Complaints about food quality when delivered to rooms and issues with receiving a refund.
• Warning about administration practices, with claims of not caring about residents and lacking necessary surveillance.