Lake Wylie Assisted Living

The reviews for the senior living facility present a mixed picture, with some expressing satisfaction and others detailing significant concerns. Positive comments highlight the caring and professional staff, good food, clean and fresh-smelling facilities, and a range of activities and amenities reminiscent of a cruise ship. Families appreciate the socialization opportunities, varied menu, and the special attention given to residents with Alzheimer's, noting improvements in their loved ones' abilities to communicate and reduced behavior issues.

However, several reviews raise serious concerns about management, communication, and the level of care provided. Issues include a resident connected to an unturned oxygen machine, insufficient backup oxygen supply, slow response times to call buttons, and lack of notification about safety incidents and needed medication changes. Some families experienced difficulty in communicating with their loved ones due to restrictive visitation policies and reported poor hygiene and care standards. Concerns were also raised about the facility's handling of complaints, with management often described as unresponsive or unaware of issues.

Additionally, there are criticisms about the facility's handling of administrative matters, such as unreturned calls and emails, and a lack of follow-through on commitments. One review from a former employee criticizes the work environment, management, and the facility's approach to resident admission and care.

While some families have had positive experiences, praising the facility for its amenities and the care provided to their loved ones, others urge caution, suggesting that the quality of care and management responsiveness may not meet expectations.