Lake Shore Assisted Living Spruce Cottage

The reviews for the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. Positive comments praise the beautiful facilities, the caring and attentive staff, and the seamless process of admitting residents during the challenging times of COVID-19. Many reviewers appreciate the staff's dedication to protecting residents during the pandemic and commend the facility for its compassionate care and beautiful setting.

However, several reviews raise serious concerns about management and staff behavior, particularly regarding a manager named Heather. Issues cited include a lack of understanding and compassion for employees and residents, particularly during COVID-19 quarantine procedures and end-of-life care. There are reports of abusive behavior towards residents, failure to provide adequate care, and restrictions on family visits even in critical situations. Concerns about the facility's management, high staff turnover, low wages, and inadequate staff training are also mentioned. Some reviewers express dissatisfaction with the handling of emergencies and communication with families.

Overall, while there are positive aspects to the facility, including its environment and some of its staff, the negative experiences shared by former employees and family members of residents suggest areas that require immediate attention and improvement.